About Redback
How long do Redback boots last?
A quality pair of boots should provide reliable protection and comfort with regular use. How long they last depend on your work environment, how often they're worn, and how well they're maintained. Regular cleaning and maintenance will help maximise their lifespan. Find out how to look after your boots here.
Where are Redback boots made?
Redback boots are made in Australia, handcrafted in our Sydney factory by skilled bootmakers who continue generations of local craft. Redback Boots was born here, and still made here!
When did Redback start making boots?
Matt and Mark Cloros founded Redback in 1989. Our boots are still made at our Sydney factory today.
Do you make boots for women?
All Redback boots are unisex. To find your perfect fit, we recommend trying on in-store. Otherwise, you can use our size and fit guide to help you!
Are your boots waterproof?
Some of our boots feature a waterproof or water resistant treatment. Browse the range to see which boots are the best fit.
How do I find my correct size?
Our boots are unisex. To find your perfect fit we always recommend trying our boots on in-store. If you're online, use our size and fit guide to help you.
Where can I buy Redback boots?
You can buy directly from our online store or from one of our retail partners. Redback boots are stocked all over Australia! Find your nearest stockist here.
What safety standards are Redback boots tested to?
Our safety boots are tested to AS 2210.3:2019. For full information about your boots, visit our Boot Bible.
What's the difference between a steel toe cap and a composite toe cap?
Both steel and composite offer reliable protection and are tested to the same Australian standard. Choosing between them comes down to your work, comfort preference and job requirements.
Can Redbacks handle chemical exposure?
Redback boots have good general oil resistance, exposure to strong acids and alkalis should be avoided.
What is hydrolysis?
Redback boots are made to work! Hydrolysis is a breakdown of the materials in the sole when water and bacteria get in. It can occur when boots are stored without wear, particularly in humid environments. To avoid this, simply wear your boots and store them in a cool, dry environment.
Shipping, Returns & Warranty
Do Redback boots come with warranty?
Yes! All Redback boots come a with 12-month manufacturer's warranty against defects in materials and workmanship, wherever you bought them. Our policy is in addition to your rights under the Australian Consumer Law.
See our Returns & Warranties page for more info.
How can I return my boots?
Bought your boots from redbackboots.com.au? You can return them within 30 days for a refund, including if you’ve simply changed your mind.
The best part? We'll cover the cost of return shipping!
To process a return visit our contact page and follow the prompts. See our Shipping and Returns Policy for more details.
Faulty boots are different. See our 12-month Warranty and your rights under the Australian Consumer Law on our Returns and Warranty page.
How long does shipping take?
Your shipping time will be calculated at checkout after the postal address is entered. You can also use the Australia Post Delivery Calculator to find out how long it will take.
Orders placed before 12pm (Sydney time) on a business day are usually dispatched the same day. Later orders are usually dispatched the next business day.
Does Redback offer refunds?
You can return your boots within 30 days for a refund, including if you’ve simply changed your mind.
See our Shipping and Returns Policy for more details.
Faulty boots are different. If you believe there is a problem with your boots, you may entitled to a repair, replacement or refund under Australian Consumer Law. Our 12-month manufacturer's warranty also applies.
You'll need:
- Your order number
- The date of purchase
- Clear photos of the boots and the issue
- A short description of what has happened
- Start your claim here.
- See our 12-month warranty and your rights under the Australian Consumer Law on our Returns & Warranty page.
